As clients increase their use of services globalization, many are moving from a single outsourcing vendor to a multi-vendor strategy. When implemented successfully a multi-vendor sourcing approach can help to reduce costs, lower risks and increase operational efficiency.
This white paper provides insights into the advantages of multi-sourcing and addresses the possible areas of failure as companies struggle to effectively manage an increasingly complex services globalization model. The report includes a case study of a fictional company as it transitions from a single vendor to a multi-vendor sourcing strategy
Publishing Date - November 2006